FREQUENTLY ASKED QUESTIONS (FAQ)

How can I quickly find the manual I need? Our website offers two convenient options:

1. Search by keyword: Enter the equipment model or name in the search bar at the top of the page.
2. Browse by category: Go to the desired section (for example, Tractors or Excavators) and use the filters on the left to sort products by brand, document type, and language.

How can I make sure the manual is right for me? Each product page has a tab or link to download a free preview. We strongly recommend checking it before purchasing to ensure it matches your model and the quality of the document.

How do I purchase a manual?

1. Registration: Create an account or use quick login via Google/Facebook.
2. Cart: Add the desired items and proceed to checkout.
3. Payment: Enter your address (optional) and select a payment method. After confirming your order, you will be redirected to a secure payment page.

Are payments on the website secure? Yes. All transactions are processed through trusted international gateways: PayPal, Stripe, WayForPay or Hutko. We do not store your bank card details — all processing is done by the payment services using secure protocols.

What to do if payment is unsuccessful? If your payment is unsuccessful, your order status will be PAYMENT ERROR. Please try placing a new order and select a different payment method or use a different card.

Where can I find the download link? Immediately after successful payment, you have two options:

1. Email: Check your email (including your Spam folder) – you will receive an email with a direct link.
2. Personal Account: Log in to your account and go to MY ACCOUNT -> ORDER HISTORY AND DETAILS. All your purchases with active download links are stored there.

What should I do if my payment was successful, but the order status is "Payment Error"? Synchronization can sometimes take a couple of minutes. If the file is not available, please contact our support team with a screenshot of your payment, and we will re-enable access manually.

We value our loyal customers and offer several ways to save:

1. Cumulative Discount: Registered users enjoy a loyalty program—the higher your total purchase amount, the higher your permanent discount on future orders. (Up to 20%)

2. Bulk Orders: Buying more than one manual in an order offers bulk discounts:

1. 2 manuals - 7%
2. 3 manuals - 10%
3. 4 manuals - 12%
4. 5 or more - 15%

The discount can be combined with other loyalty programs.

3. Review Discount: Leave a meaningful review of the manual you purchased and receive a coupon for your next purchase.

4. Personal discount: If you have a discount coupon, you can use it when placing your order.

Can I get a refund? Refunds or file replacements are possible by mutual agreement. Since we sell digital content, proof that the file is not as described, is damaged, or is unusable for technical reasons is required for a refund.